Nationwide Transit

Shipping & Delivery Policy

We deliver handcrafted Lippan art masterpieces to homes, temples, and living spaces across all states and union territories in India with speed and utmost care.

Last Updated: August 2026 • Free Shipping Above ₹2,500

1. Shipping Rates & Free Delivery Threshold

We believe in straightforward, transparent pricing without hidden checkout surprises:

Free Insured Shipping: All cart orders with a subtotal of ₹2,500 and above qualify for automatic 100% Free Doorstep Delivery across India.
Standard Orders (Below ₹2,500): A flat shipping charge of ₹199 is applied to cover specialized insured courier handling.

2. Processing & Dispatch Timelines

Every artwork is carefully inspected, packed, and insured before handoff to couriers:

Ready-to-Ship Catalog Pieces: Dispatched within 3 to 5 business days of order placement.
Custom Commissioned & Personalized Pieces: Dispatched within 7 to 10 business days, allowing essential time for master clay sculpting, mirror curing, and natural mineral painting.

3. Estimated Delivery Times

We currently deliver within Delhi & NCR only. Pan-India shipping coming soon.

Delhi & NCR: 1 to 2 business days.

📦 Note: We are currently unable to deliver outside of Delhi & NCR. We apologize for the inconvenience and will be expanding our delivery soon.

4. Specialized Protective Packaging

Due to the delicate nature of hand-cut glass mirrors and polymer clay relief work, we use specialized multi-layer shock-absorbent cushioning and reinforced outer boxes to guarantee safe door-to-door delivery.

🛡️ 100% Transit Insurance Guarantee

Every single shipment is fully covered by our studio's transit guarantee. If your artwork experiences transit breakage, we replace it completely free of charge.

5. Real-Time Tracking Updates

As soon as your package is dispatched from our workshop:

You will receive an instant SMS and WhatsApp notification containing your Courier Tracking AWB number and live tracking link.
You can also contact our studio support team with your Order ID anytime to get live delivery updates.

6. Questions & Studio Assistance

For special delivery requests, express gifting timelines, or address changes, please contact:

Studio Email: contact@murlicreations.com
WhatsApp Helpline: +91 95823 16454
Studio: ITL Twin Tower, Netaji Subhash Place, Pitampura, Delhi - 110034, India